Ebook Download , by Bill Wilson
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, by Bill Wilson
Ebook Download , by Bill Wilson
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Product details
File Size: 727 KB
Print Length: 356 pages
Publisher: Insurance Nerds, LLC (May 15, 2018)
Publication Date: May 15, 2018
Sold by: Amazon Digital Services LLC
Language: English
ASIN: B07D3TJH6D
Text-to-Speech:
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Amazon Best Sellers Rank:
#239,856 Paid in Kindle Store (See Top 100 Paid in Kindle Store)
I’ve been an independent agent for 35 years. I’ve read more insurance books, articles, etc. than I care to admit. This book is at the top of that list. Coming from an industry that almost requires a law degree to understand policy contract language, this book helps to understand how the insurance policy giveth, taketh away, gives it back with a limitation! A must read for the insurance professional. I’ve communicated with the author, Bill Wilson, over the years regarding coi language and the constant pushback by the big GC bullies. His insight has always been helpful.Great job Bill!
Through cogent and logical reasoning, citing case studies and real-life examples as proof, Bill Wilson once again shows those of us who care about how the insurance industry operates, why he is considered one of the Masters of this business. His education credentials are fully displayed as he guides us through the murky waters of claims disputes. This is a fantastic book that should be on every insurance practitioner's desk, and on the desks of every Attorney dealing with insurance.J. Alan Johnson, CPCU, ARM-P, AIS, AINS
In my 41-year property-casualty industry career, which includes the completion of eleven insurance industry professional designations and service on both the insurer and agency sides of the business, I think Bill Wilson's new book is perhaps the best book relative to our industry I've ever read. It should be read -- and absorbed -- by every agent, underwriter, claims handler, risk manager and insurance attorney who aspires to a higher degree of professionalism.
I love books.I don’t read as much as I ought (mostly because of Amazon video, but that’s not important).When Words Collide: Resolving Insurance Coverage and Claims Disputes by Bill Wilson is a book that you might need in your library. I say you might need it because there are a few insurance people who don’t need to read it.Who shouldn’t read this book?1. If you’re happy with the limited insurance knowledge that you have, you won’t like this book. It’ll stretch your imagination and your thinking.2. If you’re trying to sell insurance as a commodity, you won’t like this book. It’ll remind you that insurance is a complex product, built around an evolving contractual agreement between an expert and a novice. That agreement can be brokered by a person who sometimes claims to be an expert and sometimes disclaims any expertise.3. If you’re convinced that you already know it all, you won’t like this book. It’ll remind you that there is much that you don’t know and force you to get back to learning about your craft.4. If you’re a lazy insurance practitioner, you won’t like this book. It’ll call you out. It’ll remind you that insurance is complicated and that you need to read the specific policy that you’re trying to get an answer on before you try and answer a question.Do I recommend this book?Yes; that is unless you fit into one of the above categories. I just thought about someone else who might not want to read this book. If you like to keep your eyes closed to the problems in our industry; or if are causing those problems, you’re probably not interested, either.I come from an underwriting background. I’ve always been told that the claims people know the policy better than I do so I shouldn’t offer any coverage thoughts. After reading this book, I’ve decided that was just wishful thinking. Not that there aren’t plenty of claims adjusters that do know policy language better than I do, but there aren’t as many as I thought.Bill makes the point very clearly that for every example of a claims adjuster, or agent, that doesn’t know the policy, there are dozens that do. That’s the point though. With this industry being so complex, it’s easy to make mistakes.When Words Collide is not a book that you read once and put up on a shelf. In fact, it’ll likely stay on my desk for another read through sometime next year (after I catch up on a couple of other books). It really is a guide to help you when your customers have claims issues (I have already used a few of the ideas he states to help a friend deal with a claim). It fulfills its promise to provide ways to resolve claims and coverage disputes. It isn’t a magic bullet to get all claims covered, but that’s not the point.Here’s what I recommend.1. Buy copies for the team.2. Form a lunch time book club. Get together and discuss some of the things that you’re reading.3. (If you’re in an agency) Look into some customers’ files and see if you can help disarm potential disputes before they happen.4. (If you’re in a company) Look at the policies that you issue and see if there are ways you can improve them to clean up potential disputes before they happen.5. Come back to it again in a year or so.If you’re in insurance, or are an interested observer of the insurance industry, you really should read this one. It’ll help you understand why some of our customers struggle with paying so much for what they think they’re getting.
This is a must to anybody in the P&C insurance business - whether agent, adjuster, or lawyer. Bill Wilson disseminates 40+ years of practical experience and overlays it on top of the sort of troublesome claims one is likely to encounter - all with the hopes to avoid litigation. I’ve read it twice and am on my third time. This should be required reading for every agent in the business.
I have been in the insurance business for 34 years. This book finally makes it clear that the claims process is rarely user friendly. Thanks for Bill and his team for taking the mystery out of the process and helping us all to figure out HOW to implement the real purpose of insurance--paying claims.Highly recommend that you keep it handy. Wonderful resource.
I have worked with Bill Wilson for over 25 years. He has always been a go-to resource for many coverage issues. He is a leading industry expert regarding coverage interpretation and dispute resolution. This book is Bill's gift to our industry. Every insurance professional should have this valuable resource. Thank you, Bill.Ted A. KinneyDirector of Education & Technical AffairsAlabama Independent Insurance Agents
This is the best book for anyone in the insurance industry, especially those on the claim side. With 80 claim scenarios in the book combined with policy language to support in claim it makes easier to advocate for Insureds.
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